Customer Service

We strongly encourage you to purchase only from MDSUN’s authorized sellers to ensure you always receive authentic, high-quality MDSUN product. MDSUN does not offer its products through individuals, street vendors, internet auctions or unauthorized online retailers. When a product is purchased from unauthorized sellers, MDSUN cannot guarantee the safety, quality, and efficacy of the product. Please click HERE for a complete listing of authorized sellers.

My MDSUN

Register and Subscribe for a MDSUN account today and enjoy these benefits:

• Email notifications on special offers, new products, and events
• Save product info in My wish list
• Saved order history for easy reference and re-order

(Register and Subscribe) link to subscribe page

How to Register

Creating a My MDSUN account is easy.  Click here to join.

Click here link to Register page

My Wishlist

Keep track of your favorite MDSUN products. When you become a MDSUN member you can save a list of your Wishlist products to come back and consult anytime. Just Register and click on the Favorites tab to access your personal favorites. To order products from your list, add your favorite products to your bag and continue to Checkout.

Order History

If you have a register MDSUN account, you can view orders that you have placed at MDSUN.com by logging in and clicking on the Orders. To view your order history.

ORDERING

How To Order:

To purchase an item, choose the size and quantity of the item and simply click on “Add to Bag”. The item you have chosen will be able to view in your Shopping Bag. You may continue the shopping experience.

When you are ready, just click on “Shopping Bag” on the right corner of top page and you will be taken through a quick and easy checkout process. You may place an order by credit card or PayPal through our secure online store. We currently accept the following credit cards:

Maximum Purchase Policy

We regret that we must limit orders to no more than 5 units for any items in sample size and 10 units for any items in retail size per customer. If you have any questions, please leave your message HERE and you will be contacted within three (3) working days.

Sales Tax

All orders shipped from mdsun.com will be subject to sales tax on orders delivered to California. We do not collect sales tax in other states.

Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases made over the Internet or by other remote means that were not taxed and to pay tax on those purchases.

Payment, Pricing & Promotions

The prices displayed on this website are quoted in U.S. currency. Prices are subject to change at any time. A sales tax and shipping & handling charge will be determined by the ship-to address of the order and automatically added.

Unfortunately, MDSUN Skin Care Inc. is unable to accept tax exemption codes currently.

SHIPPING & DELIVERY

We typically process and ship in-stock items within three (3) business days. Business days are normal weekdays and do not include weekends or national holidays. Orders placed on Friday after 12PM (noon) PST, Saturday, or Sunday will be processed the following Monday. Please keep our shipping policy in mind as you determine the earliest delivery date necessary for you.

Track Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 10am to 5pm PST at 1-833-MDSUN-88 or email us at info@mdsun.com.

Shipping Methods and Rates

MDSUN.com ships to the United States (except Alaska and Hawaii) via USPS Priority Mail for the following rates:

If your order totals $50 or more, MDSUN will ship your order complimentary via USPS Priority Mail to the United States (except Alaska and Hawaii). For a Limited Time!

MDSUN.com ships to Alaska and Hawaii via USPS Priority Mail for the following rates:

Shipping Time Frames

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We typically process and ship in-stock items within three (3) business days. You shall receive the order within seven (7) business days from the ship-out date. Some locations in Alaska and Hawaii may take up to fourteen (14) business days.

International Shipping Information

At mdsun.com, we only ship within the U.S.A (including Hawaii and Alaska). If you wish to place an order from overseas, please check our “Store Locator” for the nearest store. We apologize for any inconvenience and thank you for understanding.

Military Mail, P.O. Box,  U.S. Territories, and International Shipping

Currently, MDSUN.com does not ship to Military Mail (including APO, DPO, FPO, MPO), U.S. Territories (including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) , and Freely Associated States, Mail-only P.O. Boxes or to international addresses.

RETURNS & REPLACEMENTS

We hope that you are delighted with your order. However, if for any reason you are not completely satisfied, we are happy to refund, exchange, or replace goods as long as such request is made within 14 days from the date of delivery, provided that they are in their original & unused condition and subject to the terms and conditions set out below.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you have obtained a Proof of Postage when you return the goods to us. You should retain this in order to provide proof that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund, we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original & unused condition and the refund or exchange/replace request is made within fourteen (14) days of the date of delivery. Refunds will only be made against the original credit card / PayPal used.

If you cancel your order but do not return such goods to us within fourteen (14) days of delivery, we shall be entitled to collect such goods from you and to charge you for all the costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of your returned goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

All returns are subject to inspection, we do not accept returned goods that we believe have been used or are not in a resalable condition as a result of storage not being in accordance with the recommended guidelines/instructions or for any other reason whatsoever. In such circumstances, we will notify you that no refund or exchange/replacement will be available and you will be responsible for arranging for such goods to be returned to you within thirty (30) days of our notification. Goods will be destroyed if no arrangement is made within such period.

Products specified on the website as non-refundable/ non-exchangeable cannot be returned.

This policy is only applicable to purchases made online; we are unable to process the refund and exchange/replacement for purchases made in any of MDSUN retail locations and MDSUN Skin Care counters.

Purchases made online will not be accepted for refund and exchange/replacement at all MDSUN retail locations and MDSUN Skin Care counters.

Damage/Faulty/Incorrect Items

If the goods you have received are damaged or faulty in any way (and once we have checked and agreed that the goods are damaged or faulty), or not what you originally ordered (and once we have checked and agreed that the goods are not as originally ordered), we will be happy to exchange the items or offer you a full or partial refund as appropriate, provided that the refund or exchange/replace request is made within fourteen (14) days from the date of delivery.

Damage/Faulty/Incorrect Items Return or Exchange Instruction

STEP 1 

+ Go to the Contact Us page. (Hyper link to Contact us page)
+ Fill out the required information.
+ In the “Comment” box, please provide the following details:

–          Order Number

–          Date of Order

–          Type of Service: Inquiry / Return / Exchange

–          Name of the Products

+ Our customer service representative will reply to the regarding message within three (3) working days.
+ Please note that a refund, exchange/replace request must be made within fourteen (14) days from the date of delivery.
+ Please note that we do not accept returned goods that we believe have been used or are not in a resalable condition as a result of storage not being in accordance with the recommended guidelines/instructions or for any other reason whatsoever.

STEP 2 – Returning the goods

Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.

If returned goods are acceptable, our customer service representative provides you a Return/Exchange Form as an approval. Please print it out and attach it with the returned goods. 

Please send the return goods to:

MDSUN Returns

623 W. Duarte Road., Suite 1
Arcadia, CA 91007

Please note that you are responsible for shipping costs and the safe return of merchandise.

Please ensure you have obtained a Proof of Postage when you return the goods to us. You should retain your Proof of Postage to provide proof that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We recommend choosing a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

STEP 3 – Processing the Refund

If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods, as long as such request is made within 14 days from the date of delivery, provided that they are in their original & unused condition. Refunds will only be made against the original credit card / PayPal used. Please note that the refund does not include the initial delivery charge. Once the transaction is done, our customer service representative will inform you via email.

If you have chosen an exchange or replacement, we will ship out the required goods via standard delivery within seven (7) days from the date of receiving the returned goods, as long as such request is made within fourteen (14) days from the date of delivery, provided that they are in their original & unused condition.